Important COVID-19 Shipping Update
Please be advised that due to COVID-19 and the increase in online ordering experienced all across North America, some delivery services and areas have been experiencing delays. During this time, any Service Guarantees have been suspended by all shipping carriers.
For further information regarding shipping timelines and delays that may affect your area, please review statements and FAQ for UPS and Canada Post.
As soon as your order has shipped, you will receive tracking information via email from us (unless an untracked shipping method was selected at checkout). Once your order has been shipped, please feel free to contact the shipping carrier directly for any delivery related updates.
Postage Costs
We mostly use UPS, and Canada Post when needed. We aim to ship same or next business day, depending on the time of day you place your order, but may have a delay of up to 5 business days depending on current order volumes.
*Please note: areas that are hard to access by shipping carriers, or larger orders requiring multiple pallets may incur additional charges outside of those calculated and paid at the time of ordering. Inside delivery charges are not covered by Eight Ounce. If inside delivery is decided upon at the time of delivery, any surcharges will be billed to you after delivery is completed, and all associated costs with this will be the sole responsibility of the receiver.
Express Shipping
Whenever possible, we prioritize orders with express shipping. That being said, we print our last batch of orders at 12pm MST, so if you're placing an order with express shipping between 12-3:30pm, please give us a call at 403-457-9844, and we'll do our best to make sure it ships out the same day.
Express orders are delivered on business days so any package sent out on a Friday will be delivered on Monday with the exception of statutory holidays where it might be delayed by an extra day.
Packaging
We could buy a new box for every order and pass the cost on to you... but we prefer to reuse packaging that has been sent to us - not only to keep your price down, but because it's just better for the environment. If your package comes with bubble-wrap, it's second hand. If we ever do need to use brand new packaging, we try to find the most eco-friendly products available.
Don't see shipping to your area, need a different shipping method, or want to use your own shipping account?
We don't mean to sound like a broken record here but... send us an email! We'll help you work out the best possible shipping option for what you need.
Shipping Methods
Within Calgary:
Storefront Delivery
We offer free storefront delivery on Tuesday and Friday (excluding holidays) within the inner city of Calgary. Orders must be received before 12pm MST the day prior to delivery (please select this option at checkout).
Showroom Pick-up
While our showroom is now open (with capacity restrictions), we understand that everyone has their own comfort levels, and want to ensure the safety of our staff and their families, customers and community.
If you feel more comfortable, we are still offering contact-free pickup as a shipping method for orders placed online.
Please review our No-Contact Pick-Up Procedure for full details.
Within Canada:
UPS Standard
Within Alberta - 1 business day
BC/Saskatchewan - 1-3 business days
Manitoba - 2-4 business days
Ontario + Eastern Canada - 5 business days
This is our most affordable option within Canada. You will receive tracking with your guaranteed delivery date included with your shipping confirmation.
UPS Next Day Air Saver
1 business day
If you need to guarantee that your package will be delivered in less time than the standard option allows, this method will likely be your best friend! It has a guaranteed delivery time of one business day, and is usually the most affordable express shipping option (with a couple of exceptions, see Canada Post XpressPost).
Canada Post Xpresspost
1-2 business days
There’s a few locations where UPS isn’t able to deliver to (the Territories) or where it becomes very expensive (rural Quebec). If you are in one of these locations and you need an express option, this is the one you’ll want to select.
US Customers:
Distribution Agreements
Due to our distributor agreements, we are unable to ship the following brands outside of Canada: Baratza, Flair, Wacaco, KeepCup, KINTO, Oatly and Earth's Own and HARIO.
Please be aware that any orders over $800 USD value will result in customs fees from U.S. Customs and Border Protection.
Canada Post Small Packet USA Air
~5-8 business days
Our most affordable, but untracked shipping option to the US for small items that generally takes 5-8 business days to arrive, however, can take up to 4-weeks depending on carrier order volumes. Please be advised that this method does NOT include tracking, and that Canada Post does not give an on-time delivery guarantee.
Eight Ounce Coffee will not be responsible for packages that arrive late or are lost using this method, and we won’t be able to provide you with information about the whereabouts of your package beyond what you’re able to see in your shipping confirmation email.
Canada Post Tracked Packet USA
4-8 business days
The best mix of economy and security for small items, this method includes full tracking details. It does not include an on-time delivery guarantee from Canada Post, so Eight Ounce will not be responsible for issues arising as a result of late delivery.
UPS Standard
5-7 business days
We recommend using this option for all orders going into the US, as it includes full tracking details. This is the most affordable option for items beyond packet size.
UPS Worldwide Expedited
2-5 business days
A faster shipping method to the US, includes full tracking.
Canada Post XpressPost USA
2-3 business days
Another expedited option for the US that can be more affordable than UPS Worldwide Expedited depending on your location. This method also includes full tracking.
International Customers:
Please be aware that your order may incur import charges when entering your country, depending on your government's policies. International Orders are shipped at the risk of the buyer - Eight Ounce Coffee will not be responsible for lost/damaged items, or for reimbursing any import charges.
Canada Post Small Packet International Surface
4-12 weeks
Our most affordable international shipping option for small items. Please be advised that this method does NOT include tracking or an on-time delivery guarantee. For this reason, we won’t be able to provide you with information about the whereabouts of your package beyond what you’re able to see in your shipping confirmation email, nor will we be be responsible for issues arising as a result of late delivery.
Canada Post Tracked Packet International
6-10 business days
The best mix of economy and security for small items, this method includes full tracking details. It does not include an on-time delivery guarantee from Canada Post, so Eight Ounce will not be responsible for issues arising as a result of late delivery.
UPS Worldwide Expedited
2-5 business days
A faster shipping method for small items, and the cheapest method for items beyond packet size, this includes full tracking.
