Shipping: We mostly use UPS, and Canada Post when needed. We aim to ship same or next business day, depending on the time of day you place your order, but may have a delay of up to 5 business days depending on current order volumes.
Whenever possible, we prioritize orders with express shipping. That being said, we print our last batch of orders at 12pm MST, so if you're placing an order with express shipping between 12-3pm, please give us a call at 403-457-9844, and we'll do our best to make sure it ships out the same day.
Please review all of our shipping information here for further details on carrier options and estimated shipping timeframes.
International Orders: Please be aware that any orders shipping to the U.S.A. over $800 USD value will result in customs fees from U.S. Customs and Border Protection. For all other countries, please be aware that your order may incur import charges when entering your country, depending on your government's policies. International Orders are shipped at the risk of the buyer - Eight Ounce Coffee will not be responsible for lost/damaged items.
Pre-Orders: We don't want you to have to wait for all the fun gear that you've ordered just because one of the items is a pre-order, so please purchase pre-orders separately or your entire order will be held until the pre-order product arrives at our warehouse.
All pre-order arrival dates, sometimes called "ETA", are only an estimate. We strive to keep the ETA updated with the latest available information but we cannot guarantee that the arrival information is 100% correct as production and shipping delays occur regularly.
As soon as a pre-order product arrives, your order will be put into our shipping queue to be sent out within our standard shipping timeframe, which is typically same or next business day (see shipping section above).
Return Policy: Unused, unopened items can be returned up to 30 days after you receive your order. Cost of the items, minus shipping, will be refunded.
Used items in original packaging with all parts and accessories functioning and intact can be returned up to 30 days after you receive your order. Items must be clean and free of any user damage or defect. Cost of the items, minus shipping and a 20% restocking fee, will be refunded.
Any faulty item can be returned within the manufacturer's warranty period. Just give us a call or send us an email and as soon as we verify the defect, we can issue a return label.
If you decide you'd like to return an item you have purchased from us, please contact us first at email@example.com and let us know. We will then give you instructions on what to do next. We ask that you package your return items well so that they are not damaged during the journey.
Once we receive your returned item, we will inspect it to verify the damage (or verify that it has not be used), and will refund the amount to your account.
Placing orders on terms: Executing an order on this website constitutes a contractural obligation of acceptance of the order and obligation to pay. For orders which are not paid for at the time of placing the order, we reserve the right to pursue payment for unpaid invoices by any means necessary, including third party debt collection agencies.
Shipping Discrepancies: We have a three-step process to ensure accuracy of all orders that ship from our warehouse. If you are unfortunate enough to discover a mistake in your order, please inform us within 30 days of receiving your order, so we can rectify it for you.
Mailing List: If you sign up for our mailing list, we promise to only send you relevant info, no more than a few times a month. It's easy to unsubscribe, too. We would never, ever sell your email address on to another company.
Minimum Order: All online and/or telephone orders are required to meet or exceed the minimum subtotal price value, prior to the addition of taxes and shipping, of three hundred Canadian dollars ($300).
Minimum Advertised Price (MAP) and Resale Policy: Minimum Advertised Pricing (MAP) helps to ensure integrity, consistency and fair competition within the marketplace. As a company, Eight Ounce was founded on the principle of providing high quality products and exceptional customer service. As part of these core values, we never resell products solely on the basis of price, and not product or service quality and we expect the same of our wholesale partners.
MAP pricing applies to all advertised prices only, which includes any and all media such as, but not limited to; flyers, coupons, posters, newsletters, websites or social media sites. Individual resellers have the right to determine and set actual resale pricing for any product.
All MAP pricing can be found on the Eight Ounce retail website here.
Wholesale partners may not resell products on any marketplace websites such as, but not limited to; Amazon, eBay or any other discount marketplace websites.
Any non-adherence to MAP or resale policies will result in wholesale account access being revoked, and any future purchases can be made via the Eight Ounce retail website here.