Terms and Policies

Express Shipping

Whenever possible, we prioritize orders with express shipping. That being said, we print our last batch of orders at 12pm MST, so if you're placing an order with express shipping between 12-3pm, please give us a call at 403-457-9844, and we'll do our best to make sure it ships out the same day.

Return Policy: Unused, unopened items can be returned up to 30 days after you receive your order. Cost of the items, minus shipping, will be refunded.

Used items in original packaging with all parts and accessories functioning and intact can be returned up to 30 days after you receive your order. Items must be clean and free of any user damage or defect. Cost of the items, minus shipping and a 20% restocking fee, will be refunded. 

Any faulty item can be returned within the manufacturer's warranty period. Just give us a call or send us an email and as soon as we verify the defect, we can issue a return label. 

If you decide you'd like to return an item you have purchased from us, please contact us first at hello@eightouncecoffee.ca and let us know. We will then give you instructions on what to do next. We ask that you package your return items well so that they are not damaged during the journey.

Once we receive your returned item, we will inspect it to verify the damage (or verify that it has not be used), and will refund the amount to your account.

Placing orders on terms: Executing an order on this website constitutes a contractural obligation of acceptance of the order and obligation to pay. For orders which are not paid for at the time of placing the order, we reserve the right to pursue payment for unpaid invoices by any means necessary, including third party debt collection agencies. 

Shipping Discrepancies: We have a three-step process to ensure accuracy of all orders that ship from our warehouse. If you are unfortunate enough to discover a mistake in your order, please inform us within 30 days of receiving your order, so we can rectify it for you.

Mailing List: If you sign up for our mailing list, we promise to only send you relevant info, no more than a few times a month. It's easy to unsubscribe, too. We would never, ever sell your email address on to another company.

Minimum Order: All online and/or telephone orders are required to meet or exceed the minimum subtotal price value, prior to the addition of taxes and shipping, of three hundred Canadian dollars ($300).